Refund policy

At Redbooble, we want you to love what you ordered. If something isn't right, we're here to help. This policy applies to purchases made on redbooble.com and shipped within the United States.

Returns

We accept returns within 30 days of delivery for most items. To be eligible, items must be unused and in their original condition:

Clothing and accessories must be unworn, unwashed, undamaged, and have all tags attached.
Beauty products must be unopened and unused, with all hygiene seals intact. For hygiene reasons, opened or used beauty products cannot be returned.
Personalized and made-to-order items are created just for you and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.
Gift cards and items marked "Final Sale" are not eligible for return.

How to start a return

Email us at hello@redbooble.com with your order number and the reason for your return. Our team will review your request and send you a return authorization along with the return address. Items sent back without prior authorization may not be accepted.

Return shipping

Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective, or incorrect — in that case, we cover it.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll make it right with a free replacement or a full refund. In many cases, you won't need to send the item back — we'll let you know.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may need additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.